MDI
DataSystems
z/OS Fast Reference
Softlib Solutions for z/OS
Softlib solution suite turns your agents into seasoned experts, automatically offering them the right knowledge directly from their familiar CRM interface. This way your agents will service calls faster, raise their First Call Resolution (FCR) rate and will eliminate unneeded escalations.
Our solutions include the following unique capabilities:
iSolve integration to Monitoring Systems:
Softlib solution suite turns your agents into seasoned experts, automatically offering them the right knowledge directly from their familiar CRM interface. This way your agents will service calls faster, raise their First Call Resolution (FCR) rate and will eliminate unneeded escalations.
Our solutions include the following unique capabilities:
- Automated solutions matching, no manual search required
- Virtual knowledge base - all your knowledge sources under one umbrella without moving information around
- Guided knowledge navigation and guided search
- Social collaborative capabilities
- Knowledge analytics
iSolve integration to Monitoring Systems:
iSolve seamless integration with systems such as BMC Patrol and CA Unicenter delivers immediate relevant knowledge as new alerts are reported. Pinpointing the right relevant information from applications such as Change Management, Knowledge Bases, CRM or portals helps the operations team resolve issues quickly and without the help of additional experts.
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